Front Desk Supervisor
The Front Desk Supervisor will be responsible for the operation of the front desk by directing, controlling and supervising Front Desk Associates to ensure the best possible guest satisfaction, associate morale, brand and company standards, training, and profitability. Candidate must be flexible to work both am and pm shifts.
- Provide the highest quality of service to the guests at all times.
- Supervise and coordinate the activities of the Front Desk staff.
- Promote teamwork and Associate morale.
- Interpret company policies and provide a safe working environment by ensuring compliance with safety programs and training.
- Monitor & enforce Front Desk uniform brand & company standards.
- Participate in the interviewing process for Front Desk Associates.
- Orient & train new Associates.
- Conduct ongoing training of all Front Desk Associates to increase job knowledge and skill level.
- Initiate or suggest plans to motivate Associates to achieve work related goals.
- Recommend or initiate personnel actions, such as promotions, transfers, discharges, and disciplinary measures.
- Assist Operations Manager, AGM or GCM with the payroll process.
- Ensure that the hotel is balanced daily and that discrepancies are communicated with the appropriate hotel management.
- Complete period end tasks, including an audit of cash over and short to include inventories.
- Respond to any guest complaint in a timely, professional and hospitable manner.
- Other and all duties, projects, and tasks as assigned by employee’s manager.
- Has a sincere desire to exceed guest expectations
- Must have a minimum of 3 years prior Front Desk Experience.
- Minimum of a High School Diploma and some college preferred.
- Must be able to work a flexible schedule which includes evenings, weekends and holidays.
- Must have a good command of the English language and be able to read, write and speak English fluently.
- Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed.
- Must have knowledge of basic cash handling and accounting procedures.
- Ability to lead, train, and motivate team members.
- Strong communication and problem solving skills.
- Must possess solid relationship-building skills, people focused, highly organized and guest centric.
- Must have reliable transportation.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
- Medical, Dental, Vision & 401 (k) with company match
- Voluntary Short Term
- Life & Accidental Death Insurance
- Hotel Discounts
- Paid Time Off
- Training and Development Opportunities and Much More!
Property Location
With a stay at Aloft Chesapeake in Chesapeake, you'll be within a 15-minute drive of Greenbrier Mall and Norfolk Premium Outlets. This hotel is 9.4 mi (15.2 km) from Virginia Beach Town Center and 10.6 mi (17.1 km) from Norfolk Scope.
Rooms
Make yourself at home in one of the 136 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Amenities
Enjoy recreational amenities such as a 24-hour health club and an indoor pool. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and a fireplace in the lobby. Getting to nearby attractions is a breeze with the complimentary area shuttle.
Dining
Satisfy your appetite at the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily for a fee.
Business, Other Amenities
Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. Planning an event in Chesapeake? This hotel has facilities measuring 581 square feet (54 square meters), including a meeting room. Free self parking is available onsite.
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